Terms of Service

SWLChat is a live chat platform that connects website visitors to business owners through Telegram. You paste one script into your site, a visitor sends a message, and it arrives in your Telegram group where you reply. The service is operated by SWLChat, and these terms are the agreement between us and the business that creates an account. By creating an account you accept them.

One business per account. Keep your login details safe: you are responsible for everything done through your account, including messages sent from your connected Telegram group. The details you give us — business name, email, phone and country — must be accurate and kept up to date, because they are how we reach you about billing and service changes.

Use SWLChat for genuine customer conversations. Do not use it to send spam or bulk unsolicited messages, to publish illegal content, to impersonate another business, or to probe, overload or resell the platform. We may suspend or close an account that breaks these rules, and we will tell you why.

Paid plans are billed monthly. Invoices are settled by manual bank transfer: you make the transfer, our admin team verifies it, and the plan is activated for the following month. Prices are quoted in Nigerian Naira and may change with reasonable notice before your next renewal. Payments are non-refundable, except where the law requires a refund.

Chat messages are deleted automatically 24 hours after they are sent. SWLChat does not store conversation history beyond that window, so a conversation you need later must be kept in your own Telegram group.

We run SWLChat on a best-effort basis and do not guarantee uninterrupted availability. Telegram, your hosting provider and your own network are outside our control. We may suspend an account that abuses the platform, or where the law requires us to.

How we handle personal data is set out in our Privacy Policy, which forms part of these terms. It covers what we collect, how long we keep it and which third parties are involved in delivering the service.

You can close your account at any time, and we may close it if these terms are broken. When an account closes, its data — websites, widget settings and Telegram connections — is deleted within 30 days, apart from records we must keep for tax or legal reasons.

SWLChat is provided "as is". We are not liable for lost business, missed messages, lost profit or indirect losses, including where a message is delayed or a visitor cannot reach you. Nothing in these terms limits liability that cannot be limited under Nigerian law.

These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Nigeria have exclusive jurisdiction over any dispute arising from them.

We may update these terms as the product changes. The "Last updated" date at the top of this page always shows the current version, and continuing to use SWLChat after a change means you accept it.